How We Work
Palomar Interactive uses a common-sense approach to design and develop training programs, marketing communications, policies and procedures, and product support. Our approach is grounded in the latest research about the way adults learn.
Click on each step in the development process to learn more.
Whether we’re building a workshop for mid-level managers, an e-Learning course for sales professionals, or a process guide for the front line, we find out who those people are, what they do, and how they do it.
With a clear understanding of the audience, we define specific outcomes for the product and how those outcomes will be measured. For example, in a training project, we might specify that technicians will be able to disassemble and clean a piece of equipment within a certain time. The goal of a product support project might be to reduce technical support calls by a certain percentage.
Given the audience and the desired outcomes, we select the most effective media to meet the project goals and budget. Often, we’ll suggest a blend of several media to create a more efficient solution..
No matter what the final product, it’s of little value unless the writing is clear. Our focus on clear communication sets us apart, and it makes our solutions more effective.
We deliver complete, timely, accurate materials that fulfill users’ needs and fit your budget. Our rigorous quality assurance process ensures a finished product you can be proud of.
