Policies and Procedures

Your customers expect a consistent experience from day to day and from one location to another. The key to consistent performance across an organization is clear policies and procedures.

We develop policies and procedures “from the bottom up,” working closely with the target employees and their supervisors. We specialize in writing “plain language” so everyone can understand what’s expected, and in organizing information so employees can find it when they need it.

Here’s an example of how we helped a client overhaul their policy and procedure system.

Taco Bell Corporation needed to document everything from accounting procedures to recipes. Before our involvement… more »