Product Support

Your product may be great, but your customers need to understand how to use it. Good product support is clear and complete. It is based on user tasks rather than product features.

We communicate from the users’ perspective, and develop print and online support that fits the audience, making tasks easy to understand and follow.

Here’s an example of how we helped one client improve their product support.

Rain Bird Corporation was receiving large numbers of technical support calls for a line of irrigation timers… more »